Refund & Cancellation Policy

1. Scope of this policy

This policy applies only to paid Buqq Vendor subscriptions.

It does not apply to:

• restaurant booking cancellations by Customers;
• no-show fees charged by Vendors;
• deposits charged directly by Vendors;
• restaurant refund policies;
• food, drink, event, or venue payments made outside Buqq;
• disputes between Customers and Vendors.

Vendors are responsible for setting and communicating their own venue cancellation, no-show, deposit, and refund policies.

2. Summary

Unless required by law or stated in this policy:

• Buqq subscription fees are billed in advance;
• subscription fees are generally non-refundable;
• cancellation stops future renewals;
• access normally continues until the end of the current paid billing period;
• unused time in a billing period is not automatically refunded.

3. Subscription billing

Buqq may offer monthly, annual, or other subscription plans.

The plan price, billing cycle, included features, and renewal terms are shown at signup, checkout, or in the Vendor dashboard.

Subscription payments may be processed by Polar or another payment provider. Where Polar acts as merchant of record, Polar's own payment, tax, refund, and chargeback terms may also apply.

Taxes may be calculated at checkout depending on the billing location, payment provider, and applicable law.

4. Cancelling a subscription

Vendors may cancel a subscription by:

• using the billing or account settings page, where available; or
• contacting info@buqq.online.

Cancellation takes effect at the end of the current paid billing period unless stated otherwise.

After cancellation:

• the subscription will not renew;
• the Vendor can normally continue using paid features until the end of the current paid period;
• no further subscription fee should be charged unless the subscription is restarted;
• access may be downgraded, restricted, or disabled after the billing period ends.

5. No automatic pro-rated refunds

Cancelling during a billing period does not automatically create a refund or credit for unused time.

For example, if a Vendor cancels halfway through a monthly or annual billing period, access may continue until the end of that period, but the unused portion is not automatically refunded.

6. Refund exceptions

We may issue a refund, credit, or adjustment in the following cases.

Legal requirement

We will provide refunds where required by applicable mandatory law.

Duplicate or incorrect charge

If a Vendor is charged twice by mistake, charged the wrong amount, or charged after a properly completed cancellation, we will review the issue and correct any confirmed error.

Serious platform failure

If Buqq suffers a serious platform failure caused by us that materially prevents a Vendor from using the paid service for a significant period, we may offer a credit, extension, or refund.

The exact remedy will depend on the circumstances, the length of the outage, and the affected features.

Termination without cause

If we terminate a paid Vendor account without cause before the end of a paid billing period, we may provide a pro-rated refund or account credit for the unused portion.

Other discretionary cases

We may consider refund requests on a case-by-case basis, but we are not required to provide refunds unless required by law or stated in this policy.

7. Consumer cancellation rights

Buqq is primarily intended for business Vendors.

If you subscribe to Buqq as a consumer rather than as a business, you may have statutory cancellation rights depending on where you live.

Where applicable, you may have a cooling-off period after purchase. However, if you request immediate access to digital services or platform features, you may be asked to acknowledge that the service begins immediately and that cancellation or refund rights may be affected once access starts.

Mandatory consumer rights are not limited by this policy.

8. Free trials and promotions

If Buqq offers a free trial, no payment is due during the free trial unless stated otherwise.

If payment details are required for a trial, the checkout or signup flow will explain when billing starts.

Promotional discounts, free months, credits, or introductory offers may be subject to additional terms shown at the time of the offer.

Unless stated otherwise, promotional credits have no cash value and are not refundable.

9. Upgrades and downgrades

If a Vendor upgrades a subscription, the change may take effect immediately or from the next billing cycle, depending on the checkout flow.

If a Vendor downgrades a subscription, the change will normally take effect from the next billing cycle.

Any pro-rated charges, credits, or plan adjustments will be shown at checkout or in the Vendor dashboard where applicable.

10. Failed payments

If a payment fails, we may notify the Vendor and attempt to collect payment again.

We may provide a grace period of up to 14 days to resolve a failed payment before restricting access.

If payment remains unresolved, we may suspend, restrict, or disable access to paid features, including booking pages, dashboard access, or notifications.

The Vendor remains responsible for unpaid fees unless the subscription is cancelled in accordance with this policy.

11. Chargebacks

If a Vendor raises a chargeback or payment dispute, access to the account may be suspended while the dispute is reviewed.

We may provide relevant account, usage, subscription, and billing records to the payment provider to respond to the dispute.

Repeated chargebacks or abusive payment disputes may result in account termination.

12. How to request a refund

To request a refund, contact info@buqq.online.

Please include:

• account email address;
• business name;
• transaction reference, if available;
• billing date;
• reason for the request;
• any supporting details.

We aim to review refund requests within 10 business days.

Refunds, where approved, may be returned to the original payment method or issued as account credit, depending on the payment provider, legal requirements, and the circumstances.

13. Restaurant booking cancellations

Customers who need to cancel or change a restaurant booking should use the booking management link where available or contact the Vendor directly.

Buqq does not control whether a Vendor charges deposits, cancellation fees, late arrival fees, or no-show fees.

Any dispute about a restaurant booking, venue charge, deposit, meal, service, or cancellation policy should be handled between the Customer and the Vendor.

14. Changes to this policy

We may update this Refund & Cancellation Policy from time to time.

The updated version will be posted on this page with a new "Last updated" date.

Where changes materially affect paid Vendors, we may notify registered Vendors by email or dashboard notice.

15. Contact

For cancellation, billing, or refund questions, contact us at info@buqq.online.